June 2020

Over half of UK customers complain of poor online banking services during lockdown

Many customers feel let down by their banks’ lack of online services and support since lockdown, with 58% unable to access the help or online banking facilities they need from home, at a time they need them the most. With high street banks only open for limited hours, the most common complaint since lockdown by a third of customers was

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Back to Basics video series launched

PQ magazine has launched a series of ‘back to basics’ videos, available via Vimeo. It kicks off with ‘Double Entry Bookkeeping’. It is hosted by top accounting and finance tutor Tom Clendon, who promises that students should be able to master the rules of double entry bookkeeping in just eight-and-a-half minutes! You can check it out at https://vimeo.com/429252329

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Go Simple Tax account deferral advise

Should You Defer A Client’s Second Payment On Account? For those that are new to the Self Assessment tax return process, payments on account are one of the most common stumbling blocks. Despite being introduced as an initiative to help taxpayers spread their tax payments, it often results in annual frustration and can actually harm your client’s cash flow if

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Sarah’s reading list

Whether you are just a keen reader or you like to read inspiring, informative literature, this suggested reading list from our COO Sarah Palmer should keep you busy. The E-Myth Bookkeeper – Michael Gerber Think and Grow Rich – Napoleon Hill Money – Tony Robbins Selling to Serve – James Ashford (Go Proposal) Tipping Point – Malcolm Gladwell Principles –

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Friday Roundup 26th June 2020

The news from the week ending 26th June 2020 Janet Jack – CEO Sarah Palmer – COO Simon Jordan – Marketing Below are the notes from the podcast Wow, what a week it has been. We had the Fundamentals Webinar series with 5 experts, delivering over 5 hours of content on how to build your bookkeeping business during the lockdown

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Friday Roundup 19th June 2020

The news from the week ending 19th June 2020 Janet Jack – CEO Sarah Palmer – COO Simon Jordan – Marketing Below are the notes from the podcast Intro from Simon Janet Reference to the Coffee Morning where Jenny Flintoft, one of our speakers for next weeks Fundamental Webinar Series, joined us to give us an insight into what she

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SMEs handcuffed by social distancing requirements

Many of the UK’s SMEs will struggle to trade if social distancing measures continue, according to the latest ACCA UK/Corporate Finance Network (CFN) SME Health Tracker. Its survey of accountants representing nearly 9,000 SMEs across the UK found that 16% of SMEs said they think social distancing will make it impossible or unviable to reopen their business – around 1,500

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The rise of the bookkeeper continues

The number of bookkeepers in the UK continues to grow, rising by 395 from 2017-19, while the number of accounting firms fell in the same period. While there are now 6,640 bookkeeping enterprises in the UK, there has been a net loss of 490 smaller accounting firms, a stark contrast to an average growth of 1,212 new accounting and auditing

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HMRC fails to hit own ‘customer service’ targets

Waiting times on HMRC’s helplines grew by 25% in the first quarter of the year, with the latest figures showing that the Revenue’s performance had worsened even before the Covid-19 pandemic hit the UK. HMRC’s own figures show that the average call waiting time in the first quarter of 2020 was more than six minutes, a minute-and-a-half longer than in

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