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Privacy notice for centres

At the IAB we’re committed to protecting and respecting your privacy.  We will always hold your information securely.  To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

With the new EU General Data Protection Regulation (GDPR) coming into force on 25th May 2018 we want to ensure you are aware of the information we currently hold about you and how we use this information.

The bases on which we process your personal information

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

The basis we will process your personal information under are:

  • Contractual obligation: We process your information in order to service our contract with you as an Accredited Training Provider.
  • Legitimate interests: Some of your information will be processed in relation to marketing communications to make you aware of benefits and services available to you as an Accredited Training Provider. We may also contact you about relevant events which have either been arranged by the IAB or third parties we work with which may be of interest to you.

How do we use your information?

We use your information in relation to your centre accreditation and the support and benefits you receive as a result of this.  We will also use your information in the following ways:

  • to send marketing communications to you to make you aware of benefits and services available to you as part of your centre accreditation
  • to invite you to participate in surveys in relation to your accreditation or on other areas where we would like your feedback and input
  • to inform you about relevant events which have either been arranged by the IAB or third parties we work with which may be of interest to you.

Your information is stored securely on our systems.  There are third parties who we may share your information with.  These are:

  • Softext: We provide Softext with your name, address and telephone number.  This information is only shared with Softext if you order specific Softext materials and the information is required for them to despatch these materials to you.
  • Smartprint: If you have ordered an IAB study textbook then these are printed and sent to you by a company called We send them your name and address so they can send the books to your address.

Any other communications from third parties are sent to you directly by the IAB.

Should you not wish to receive the communications sent to you as part of your accreditation, you can opt out of receiving these by following the opt out links at the bottom of the communications sent.

How long do we keep your information on file?

We will keep your information on record throughout the duration of you centre’s accreditation.  In the event that you write to us to cancel your accreditation or if your accreditation lapses, we will continue to keep your information on file for a maximum of 10 years.  We hold it for this duration in case you wish to reinstate your accreditation within this period or should you require any information regarding previous registrations or results for your learners.

Access to your information and correction

You have a right to request the personal information we hold about you.  If you would like a copy of some or all of your information please let us know via one of the following methods:

Email: education@iab.org.uk

Post: Suite 5, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU

Phone: +44 (0)1732 897750

If your request is manifestly unfounded, excessive or repetitive then under GDPR we are able to make a charge for this service, taking into account the administrative costs of providing the information.  This will be dependent on the nature of the request.

We also want to ensure the information we have on file for you is correct.  You can ask us to correct or remove information which you think is inaccurate.  Please contact us using the contact details provided above.

Data portability

You are able to request a copy of the information we hold about you or ask for us to send the information to another data controller with your permission.  We can send personal data in structured, commonly used and machine readable formats, using secure methods.  You can request information about what data we hold about you, how long your personal data is stored for, who we share your data with etc.

Restriction requests

You can request that restrictions are applied to the processing of your data if for instance you believe the data we hold is inaccurate or if the processing is unlawful or we no longer have any need to process it.  You can also request that restrictions are in place where the processing is being carried out for third party reasons or public interest.

Objection requests

You can object to your data being processed for certain purposes such as for direct marketing.  If you contact us to request this we will stop processing your data unless we have a legitimate ground for continuing to process it.


There is no legal requirement for you to provide us with any information.  However, in order to register learners for IAB qualifications you are required to provide us with certain information.

Servers used to store your personal information are all located within the EU.

We do not use your information for automated decision making.

 Cookie policy

To view the cookie policy for our website please click here: https://www.iab.org.uk/cookie-policy/

Other websites

Our website contains links to other websites.  Our privacy policy only applies to visits you make to the IAB website, so when you link to other websites you should read their own privacy policies.

What to do if you aren’t satisfied with how we handle your information

If you aren’t satisfied with the way we handle your information you have the right to make a complaint to the relevant supervisory authority which is the Information Commissioner’s Office (ICO): https://ico.org.uk/.

How to contact us

Please contact us if you have any questions or requests in relation to the information we hold about you, the third parties we share it with or any other aspect of our privacy policy.

Email: education@iab.org.uk

Post: Suite 5, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YU

Phone: +44 (0)1732 897750

Privacy notice for students

To view our privacy notice for processing the personal information of your learners you send to us please visit: https://www.iab.org.uk/privacy-notice-for-students/.