Changes to ADR process announced by HMRC

HMRC have made important changes to the way it operates the Alternative Dispute Resolution process.

The recent changes to the tribunal rules mean that we can now consider Alternative Dispute Resolution applications at any stage of the process up to the date of the tribunal.

In an email to agents HMRC said: “We are also changing the way we carry out mediations and will now be offering telephone and video conferencing due to the current Covid-19 pandemic. The way we work in the future will also be changing.

“We are likely to offer face-to-face meetings again but they will be only one of several options available to the mediator when considering how to help you to resolve your dispute and will no longer be offered routinely in every case.”

If you have a case that you would like considered for Alternative Dispute Resolution you can complete the online application form at


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