The Institute of Accountants and Bookkeepers is a membership organisation and an awarding body providing qualifications in accountancy, bookkeeping, payroll and finance to members worldwide.
Our aim is to raise the bar in financial literacy and IAB promotes and supports high standards of practice and ethical conduct which characterise the financial professional.
These standards are important to our members and for our team here in the UK but, sometimes, problems happen.
We recognise that, on occasion, individual IAB members or members of IAB staff may fall short of the high standards we expect, and those affected must have an effective means of bringing this to our attention with an expectation of resolution.
As an IAB Course student, an IAB Member, or the client of an IAB Member, if you are unhappy with the service you received or if something doesn’t work for you; we want to know about it.
We examine every issue raised and will endeavour to investigate your complaint within 30 days.
You will know who is dealing with your complaint and we will keep in touch with you.
Wherever possible we try to find a resolution; for example sometimes complaints arise through gaps in communication or procedures, but we take firm action to support our professional standards when that is needed.
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Members Of
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