HMRC to delay introduction of new digital services for individuals

HMRC has said its switch in focus to Brexit is the main reason why it is to delay plans to introduce more digital services for individuals.

HMRC has admitted it was ‘overly ambitious’ about the number of individuals who would stop contacting the department by phone and post after it introduced digital channels.  At the same time, HMRC has been forced to prioritise EU exit work, including a major upgrade to the customs declaration system.

Brian Palmer, tax policy adviser at AAT, said: “The department is now being required to deliver essential programmes to support access to European markets and boost worldwide free trade. Many of these projects will need to be underpinned by sophisticated digital systems.

“At the end of 2017, HMRC had 15 major programmes and more than 260 projects running. It is hardly surprising in this context that Jon Thompson, HMRC’s CEO, felt the need ‘to take a step back and look carefully at what we could, and should, deliver in light of those challenges’.”

HMRC has decided to delay plans to introduce further digital services for individuals, to release project capability to EU exit work. This means halting progress on simple assessment and real time tax code changes.

It will pause work to digitise services that impact fewer numbers of individuals, such as those paying inheritance tax, or applying for tax advantaged venture capital schemes and PAYE settlement agreements, but will strive to encourage further uptake of personal tax accounts.

HRMC says as no new tax credits claims will be made after January 2019, it will not move ahead with an online service for new tax credits claims, but will focus instead on improving the existing tax free childcare system. Changes to the child benefit system will be limited to the underlying IT infrastructure.

Palmer added: “It seems that the demise of the self-assessment tax return has been greatly exaggerated, at least for the time being.”

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