New HMRC Charter published

HMRC has published its following a full public consultation. The Charter sets out the standards and behaviours taxpayers can expect from the Revenue, and what it expects from taxpayers.

HMRC said: “The standards in the Charter explain how we will get things right, make it easy for our customers, be fair, responsive and aware of their personal situations.

“Information on how to provide feedback and how to make a complaint if the service you have received has not met the Charter standards is published alongside the Charter.”

HMRC will continue to report on performance against the standards in the HMRC Charter Annual report and in its regular meetings with the Customer Experience Committee and Charter Stakeholder Group.

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