Poor broadband means millions of UK households are struggling with connectivity, according to new research by comparethemarket.com.
Increased internet usage during the pandemic has meant one in three people have reported slower connectivity. That’s equivalent to 10 million homes.
On the list of frequent complaints is connections that drop out regularly, broadband failing due to the number of people on it, and connections that struggle with streaming services. And more than one in 10 households described their broadband speed and reliability as ‘bad’.
In October, a Uswitch survey revealed nearly five million people in the UK had suffered a ‘broadband outage’. It found that in the last year the average affected home went offline for 29 hours.